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Call center solutions

Everything your call center needs, from people to dialers.

We supply trained customer service and sales agents, set up AI voice agents that answer when your team can’t, and build the phone system underneath: dialers, routing, recording and CRM. Take one piece or all of it.

Softphone · ReadyDemo
 

Go ahead, tap the keys. It’s a demo, so it won’t place a real call.

Example screens with made-up data.

Dialers

Which dialer is
right for you?

Different campaigns need different dialing modes. We set up the one that fits, and often more than one.

Predictive

Dials several numbers per agent and uses live answer rates to time the next call.

Best for
Large consumer lists and high-volume outbound
Speed
4 of 4

Power

Dials a set number of lines for each available agent.

Best for
Steady outbound with fewer dropped calls
Speed
3 of 4

Progressive

Dials the next number only when an agent is free. One line per agent.

Best for
Campaigns where every connection matters
Speed
2 of 4

Preview

Shows the agent the record first. The agent clicks to dial.

Best for
High-value B2B and complex sales
Speed
1 of 4

More about predictive and power dialers

The platform

What your agents and
supervisors get.

IVR and phone menusShort, clear menus, with self-service for simple requests.
Skills-based routingCalls go to the agent who speaks the language and knows the topic.
Browser softphoneA dial pad in the browser. Agents just need a headset.
CRM screen popsThe caller’s record opens before the agent says hello.
Call recordingEvery call recorded and transcribed, with consent notices.
Listen, whisper, bargeSupervisors can coach live or step in when needed.
Live wallboardsQueue, wait times, service level and agent status at a glance.
CallbacksCallers can hang up and keep their place in line.
SMS, WhatsApp and chatEvery channel in one queue for the same team.
Voicemail drop and AMDMachines detected, messages left with one click.
AI agent assistLive suggestions, call summaries and auto QA scoring.
Workforce planningForecasts and schedules based on real call volume.
Compliance

Built to keep your campaigns out of trouble.

Outbound calling comes with real rules. We build them into the setup so your team doesn’t have to remember them call by call.

We’re not a law firm. Have your attorney review your scripts and campaigns.

  • Do Not Call scrubbingLists checked against the National DNC Registry and your internal DNC list before anyone is dialed.
  • Calling windows by time zoneNo outbound calls before 8am or after 9pm in the recipient’s local time.
  • Abandonment kept under 3%Dialer pacing set to the FTC Telemarketing Sales Rule, with an identifying message if no agent is free.
  • Consent trackingTCPA consent stored with each lead, so automated calls and texts only go to people who agreed.
  • Recording noticesCall recording announcements, including for states that require consent from everyone on the call.
  • Trusted caller IDSTIR/SHAKEN attested numbers, branded caller ID and 10DLC registration for business texting.
Works with

Plugs into what
you already use.

SalesforceHubSpotGoHighLevelZohoZendeskFreshdeskAmazon ConnectTwilioGenesys CloudFive9VicidialRingCentralGoogle CalendarCalendlySlackMicrosoft Teams
FAQ

Call center questions.

Can you provide the agents and the technology, or just one?

Either. Some clients only need agents and already have a phone system. Others have a team and need a better dialer, software or AI voice agents. You can also have the whole package from us.

Which is better, human agents or AI voice agents?

They’re good at different things. AI is great at answering instantly, covering after-hours calls and handling simple, repetitive questions. People are better at sales, complaints and anything that needs judgment. Usually the best setup mixes both, with AI taking the first touch and people stepping in when it matters.

Will you help us stay compliant?

Yes. We set up DNC scrubbing, calling windows, consent tracking, recording notices and abandonment limits. We’re not a law firm, though, so have your attorney review your scripts and campaigns, especially for outbound calling.

How long does setup take?

A basic cloud call center or AI receptionist can be live within a few weeks. Larger setups with custom routing, CRM integration and a team of agents take longer. You’ll get a timeline after our first call.

Free growth audit

Want to see it running?

Book a demo and we’ll walk you through the dialer, the agent screen and the AI voice agent on a live call.

Call nowFree audit
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