Cloud call center software, set up properly from day one
Your agents need a phone that works in the browser, calls that reach the right person the first time, and a screen that shows who's calling before they say hello. Supervisors need to see the whole floor at a glance. We set all of that up and connect it to the tools you already use.
Here’s what
you get.
IVR and smart routing
A short, clear phone menu, then skills-based routing that sends Spanish speakers to Spanish-speaking agents and billing questions to billing.
Browser softphone and dial pad
Agents log in from any browser with a headset. No desk phones, no VPN, and remote agents get exactly the same setup as the office.
CRM screen pops
When a call rings, the caller's record opens on its own, and notes and dispositions save back to your CRM after the call.
Recording, monitoring and coaching
Every call recorded and transcribed. Supervisors can listen live, whisper to the agent, or step in when a call goes sideways.
Wallboards and reports
Calls waiting, average wait, service level, abandon rate and agent status, live on a wallboard and in daily reports.
Every channel in one queue
Voice, SMS, WhatsApp, web chat and email together, so agents can pick up a conversation wherever the customer started it.
The practical stuff.
- Where it fits
- Stage 04, Convert. Done-for-you sales, trained human agents and natural-sounding AI voice agents to answer and make your calls, plus the dialers and call center software underneath.
- Tools we use
- What you get
- IVR and smart routing
- Browser softphone and dial pad
- CRM screen pops
- Recording, monitoring and coaching
- Wallboards and reports
- Every channel in one queue
- Who owns it
- You do. Accounts, data, code and content are set up in your name.
- Contract
- Month to month after setup. Cancel with 30 days’ notice.
Questions about
Cloud Call Center Software
Do we need to buy phones or servers?
No. Everything runs in the cloud. Agents need a computer, a decent headset and a stable internet connection.
Can we keep our current phone numbers?
Usually, yes. We port your existing numbers over, so customers keep calling the number they already know.
Which platform should we use?
It depends on your size, budget and how custom you want things. We'll recommend one after looking at your call volume and the tools you already use.
Who we do this for.
These work well together.
Done-For-You Sales
The whole sales engine in one place: leads and calls coming in, agents working them, CRM and follow-up running, and cost per sale on one dashboard.
Learn more
Customer Service Agents
Trained, friendly agents who answer your calls, chats and emails like they work for you, because they do.
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Sales Agents & Appointment Setting
Inbound and outbound sales reps who qualify leads, book appointments and close, with every call tracked.
Learn moreWant to talk about Cloud Call Center Software?
Call us or send a message. We’ll ask a few questions about your business and tell you honestly whether this is the right next step.