Terms of Service
Last updated: November 10, 2026
These terms govern the services A2Z Tech Solutionz ("we", "us") provides to business clients ("you"). By accepting a proposal or paying an invoice, you agree to them. If a signed proposal or statement of work conflicts with these terms, the proposal controls.
1. Our services
We provide website design and development, custom software, digital marketing (including Google Ads, Microsoft Advertising and social media marketing), search optimization (SEO, AIO and GEO), lead generation and pay-per-call campaigns, travel marketing, booking automation and travel API integration, done-for-you sales, customer service and sales agents, call center software and dialer setup, AI voice agents, sales and business automation, AI integration, agentic AI and robotics programming, as described in your proposal or statement of work.
2. Quotes, scope and changes
Quotes are valid for 30 days. Work outside the agreed scope is quoted separately and starts only after you approve it in writing (email is fine).
3. Fees and payment
Setup and project fees are invoiced as set out in your proposal, typically with a deposit before work begins. Monthly retainers are invoiced in advance. Invoices are due within 14 days. We may pause work on past-due accounts after giving notice.
Advertising spend is paid by you directly to each advertising platform. We do not mark up media spend unless your proposal says otherwise.
4. Your responsibilities
You agree to provide accurate information, timely feedback and access to the accounts and systems we need. You are responsible for making sure your products, services, claims and landing-page content comply with applicable law and advertising-platform policies, and that you have the rights to any material you give us.
5. No guaranteed results
Advertising platforms, search engines and AI systems are controlled by third parties and change often. We commit to skilled, diligent work and transparent reporting, but we do not guarantee specific rankings, citations in AI answers, traffic, leads or revenue.
6. Accounts and ownership
Advertising, analytics, tag-management and hosting accounts are created in your name wherever possible. Once paid in full, you own the deliverables we create specifically for you, including code, designs and content. We keep ownership of our pre-existing tools, libraries and know-how and grant you a perpetual, non-exclusive license to use any that are built into your deliverables.
7. Calling and texting campaigns
Where we provide agents, dialers, AI voice agents or texting for your campaigns, you are responsible for your calling and contact lists and for having the consent the law requires, including under the Telephone Consumer Protection Act and the Telemarketing Sales Rule. We configure Do Not Call scrubbing, calling windows, abandonment limits and recording notices, but we are not your legal counsel, and you should have your attorney review your scripts and campaigns.
8. Lead and call generation
For pay-per-lead and pay-per-call campaigns, what counts as a billable lead or call (for example minimum call length, service area, hours and duplicate rules) and how disputed leads or calls are reviewed is set out in your campaign agreement. Leads are collected with consent records that name your business.
9. Endorsements and creators
Where we work with creators or publish testimonials on your behalf, material connections are disclosed in line with the FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising.
10. AI-assisted work
We may use AI tools to help with research, drafting, coding and analysis. Our team reviews every client deliverable. See our Responsible AI Policy.
11. Confidentiality and data
Each party will keep the other’s confidential information private and use it only to perform under these terms. Where we process personal information on your behalf, we do so only on your instructions and under a written data processing agreement where required by law.
12. Warranties and limitation of liability
Except as expressly stated, services are provided “as is” to the fullest extent permitted by law. Neither party is liable for indirect, incidental, special or consequential damages, lost profits or lost data. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot be limited by law.
13. Term and termination
Ongoing services continue month to month after any minimum term in your proposal. Either party may end them with 30 days’ written notice, or immediately for a material breach not cured within 14 days of notice. Fees for work performed up to termination remain payable.
14. Governing law
These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. The state and federal courts located in Illinois have exclusive jurisdiction over any dispute.
Contact us
A2Z Tech Solutionz. Email support@a2ztechsolutionz.com or call (773) 788-4070.